Shipping & Returns

Shipping Generally

PMA Ships all items via UPS. Smaller items or items intended for locations not serviced by UPS will ship via USPS or Fedex.

NOTE: Customers outside the lower 48 states WILL incur additional shipping charges.

 

SERIALIZED ITEMS ARE NON-REFUNDABLE

 

Serialized items including complete rifles, pistols, and lowers are NON-REFUNDABLE. Serialized items are subject to our repair policies only.

 

Before 30 Days* (Refunds, Exchanges, & Repair/Replacement)

 

Eligible Returns

 

1. Un-used NON-SERIALIZED for REFUND (customer pays a 15% restocking fee).
2. Un-used NON-SERIALIZED for EXCHANGE of different Item SKU (Customer pays a 15% restocking fee + shipping cost of new item).
3. Un-used NON-SERIALIZED and used for REPAIR/REPLACEMENT warranty covered defect.

 

Shipping & Fee’s

 

• PMA pays shipping back to PMA for Repair or Replacement.
• PMA pays shipping back to Customer for defective item.
• Customer pays shipping back to PMA for non-defective Exchange or Refund.
• Customer pays shipping back to customer for non-defective item return (otherwise 15% restocking fee).
• PMA Reimburses FFL Transfer Fee for defective return only.

 

After 30 Days* (Repair/Replace Only)

 

Eligible Returns

 

1. Un-Used and used NON-SERIALIZED for REPAIR/REPLACEMENT warranty covered defect.

 

Shipping & Fee’s

 

• Customer pays shipping back to PMA.
• Customer pays shipping back to Customer for item.
• Customer pays FFL Transfer Fee’s.

 

* The 30 day period starts when the new order item leaves the PMA Facility – the initial shipment date.